What We Do

We are a Business Consultancy that specialises in delivering large and complex Projects and Programmes – giving our customers the outcomes that they need.

Where we add value

Here are just some of the ways in which we help our customers deliver their new service offerings or initiatives and to realise the benefits for them. We have extensive experience in each of the following areas – so please ask if the sample case studies we’ve included do not align with what you need

Programme & Project Management

Programme & Project Management

Whether it is a major business Programme or 1 or more complex Business or Technical initiatives, we have the skills, expertise and experience to help you drive your projects and ensure you get a successful set of deliveries and outcomes.

Requirements & Process Analysis

Requirements & Process Analysis

whether it is traditional Waterfall or an Agile approach, we have the Business Analysis skills to deliver your Requirements and Use Cases. We have the breadth to do this in-line with your chosen project and development methodologies… or to help you adopt and implement one that better suits your organisations’ aspirations.

 

Vendor & Partner Management

Vendor & Partner Management

We have successfully managed a number of major outsource programmes for our customers - and then gone on to set-up and manage the ongoing Vendor Management governance and process framework.

Project Assessments & Healthchecks

Project Assessments & Health Checks

We have undertaken reviews and Health Checks for a number of our clients, helping them assess the state of individual projects or identifying where corrective actions are required

 

Business Process Review & Development

Business Process Review & Development

From developing the processes necessary to support a new Product or Service, through to full-scale Business Process Reviews and implementations, we can either support or lead your Process Reviews to drive out the benefits and outcomes you need.

 

Contact Centre Reviews & Enhancements

Contact Centre Reviews & Enhancements

We have delivered a number of Contact Centre initiatives - from full scale implementations, through Process Reviews, Introduction of Scheduling Toolsets and procedures and Deployment of New Services.  Our experience covers the full span of multi-channel centres.

 

Digital Archive

This case study is one example of us bringing a large, complex Programme back under control and then turning it into one that subsequently delivers to time and budget.